The place of education in health quality standards

Abstract

Aim: Healthcare Quality Standards serve as a guide for many different types of healthcare facilities. The purpose of this study is to identify the standards required for training within the Healthcare Quality Standards and to categorize the training recipients and the training programs themselves.

Materials and Methods: The Healthcare Quality Standards sets were examined; specifically, the training management sections and the standards and evaluation criteria that include the phrases "training should be provided," "training should be organized," and "information should be provided" were included in the study. The Hospital Set, the most comprehensive set, was chosen as the basis due to its similarity to the other sets; 523 standards and 1599 evaluation criteria were examined. Within this set, the items requiring training were identified, target groups were identified, and training sessions were categorized and presented in a table.

Results: Training was determined to be required on 22 of the 523 standards and 186 of the 1599 evaluation criteria in the Hospital Set. Nine of these 22 standards cover training for patients/families, and 13 for staff. Of the 186 evaluation criteria for which training was required, 130 were planned for staff and 56 for patients/families. The categorical distribution of training is presented in detail in the study.

Conclusion: Healthcare Quality Standards mandate the provision of planned training to all personnel and patients/families across all levels. The Training Management section under the Corporate Services heading emphasizes the need to identify training needs and evaluate the effectiveness of the training provided. This highlights the importance of involving both service providers and service users in the establishment and sustainability of a quality management system. The detailed inclusion of the Training Management section in the standards clearly demonstrates the importance SKS places on training.